Refund Policy
Last updated: 1 November 2026
Because our products are digital and delivered instantly, we don't offer refunds for change of mind once the files have been downloaded.
We want you to be happy with your purchase. Before you buy, please check the product page for what's included, the file format (.XMP) and compatibility (iPhone and the Lightroom mobile app).
Under Australian Consumer Law, you are entitled to a replacement or refund if a product has a major fault, doesn't match its description, or isn't fit for the purpose we described. These rights apply to you and are not limited by this policy.
If you have a problem
- Email us at Norvik@Photographer.Net within 14 days of purchase.
- Include your order number, your device and Lightroom version, and a short description (a screenshot helps).
- We'll try to fix it first, for example by re-sending the files or helping with installation. If we can't, we'll offer a refund or replacement where the law or this policy provides for it.
If you were charged twice or didn't receive your download link, contact us and we'll resolve it.
Contact: Norvik@Photographer.Net